By adding Live Chat Video to your digital journey, you can accelerate the buying decision and use physical product to overcome any purchase anxiety.
Enhance both the buying and ownership experience through the use of immersive video interaction.
45min
active customer engagement
3x
more likely that the customer will convert to sale
20+
years of converting car buyers to sale
Proven technology
Designed specifically to support and convert car buyers
- Live video calls with vehicle tours and screen sharing
- Link sales, aftersales and finance in to one brand experience
- In-site CX keeps customers on the brand website
- Linking brand and retail in one contained ecosystem
- Allowing access from any customer touchpoint
- Simple browser add-on, minimal configuration required
- Customer data fed into your CRM
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12 brands connected to 2000+ dealers
Building the right model for you
We can deliver a flexible experience that suits your customer and meets the needs of your brand
Brand
- Centrally hosted, physical product demonstrations, within a controlled environment
- Knowledgeable brand experts following a structured product walk-through
Retailer
- Retailer hosted sales experience
- Staff experienced in guiding customers through the purchase decision using existing infrastructure
Hybrid
- High funnel engagement conducted and controlled by the brand
- Qualified leads passed to the retail estate who can close and secure order
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Key features
An omnichannel customer ecommerce experience with the customer at its centre
Brand or dealer website
Connection can be established on any web or intranet site
Call centre
Link to call centre to aid customer qualification and lead escalation
Virtual showroom and live tours
Immersive live product experience bringing Q&A to life
Document sharing
Provide access to everything a customer needs to make a purchase decision
Accompanied configurator build
Product experts assist with model and specification clarification
Post-handover product clinic
Improve BEV customer satisfaction by providing 1-2-1 product briefing
Accompanied order placement
Assist customers with purchase validation in a non-sales environment
Brand online vehicle sales
Taking product engagement in to customer living rooms
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